Terms and Conditions
All text, information, data, photographs, graphics, HTML code, software, source code and object code, audio and video samples, trademarks and logos, and similar (hereinafter referred to as the “Content”) that appear on this technological platform or website optimized for the use of RICE APP S.A.’s system/software, (the “Company”), or mobile devices, mobile device services or mobile device applications (together, the “Technological Platform”) belong to the Company or its affiliated companies, licensees or suppliers, unless expressly specified on this Technological Platform. The contracting parties or those accessing the Technological Platform (hereinafter referred to as the “User”) declare that they are over 18 years of age and have full capacity to enjoy and exercise their registration on the site or through the Technological Platform, and can only use the Content on a computing and/or mobile device that they own or control, and only for their own use, without commercial purposes. No other use of the Content, including, among others, any kind of republication, and/or copy of the same, is allowed without prior written authorization granted by the Company. Any User who has demonstrably violated the intellectual property of a third party by retransmitting or publishing material linked to this Technological Platform that infringes the intellectual property rights or other legal rights of said third party will be excluded from this Technological Platform.
All trademarks, trade names, commercial notices and registered and unregistered systems used on this Technological Platform are the property of the Company or are being used with the authorization of their respective owners. No third party may use or reproduce any registered trademark that includes, among others, logos and internet domains that use the registered trademarks “Rice”, “Riceapp” or any of their variants (whether used with or without capital letters or spaces) without the prior written consent of the Company or the owner of the registered trademark.
Apart from the non-exclusive, non-sublicensable, non-transferable, personal and limited right of use of the Users as specified in these Terms and Conditions, no right to said content or portions thereof is conferred, regardless of the form in which it appears, by its inclusion in this Technological Platform or by the User’s access to it. A User may not: (a) separate any individual Content or component of the Technological Platform for use other than that indicated in relation to the Technological Platform; (b) incorporate a portion thereof into the User’s own programs or collect any portion in combination with the User’s own programs; (c) transfer it for use by another service; or (d) sell, rent, assign, lend, distribute, publicly communicate, transform or sublicense the Technological Platform or grant any right to the Technological Platform in whole or in part.
The Company reserves the right to amend, supplement or suspend the Technological Platform in whole or in part from time to time. Likewise, the Company reserves the right to change the Terms and Conditions at any time, with immediate effect from the time the Technological Platform is updated. The terms “User” and “Users” refer to any individual over 18 years of age (“Legal Age”) or entity that uses, accesses, downloads, installs, obtains or provides information from and to this Technological Platform.
The Technological Platform is designed for people of legal age. By accessing the Technological Platform, you declare that you are over 18 years of age (or if you are accessing from another country, you declare that you are of legal age according to the country from which you are accessing the Technological Platform). If you are not of legal age, but have accessed the Technological Platform, falsely declaring your age, you are not authorized to access the Technological Platform and access its benefits and/or services within it. You are also in violation of these terms and conditions. The Company reserves the right to terminate the account of the unauthorized User, in case it identifies that the information provided is false and is in violation of these terms and conditions. In the event that you are of legal age and are registering a minor to use the Technology Platform, you acknowledge that you have parental authority or guardianship of the minor and act on their behalf at all times, you also agree that the minor will have access to all kinds of benefits and/or services within it, and accepts that it will be responsible for the use that the minor gives to the Technological Platform.
All references to the plural herein shall include the singular and references to the singular shall include the plural unless otherwise construed by the context.
Users must suspend the use of this Technological Platform immediately if they are not of legal age, do not agree or do not accept all these Terms and Conditions. The Company reserves the right to remove or prohibit any User from using this Technology Platform at its sole discretion.
The Company reserves the right to reject, eliminate and/or delete any publication that may be considered by the Company as inappropriate, or that the User or the publication is in violation of the provisions of these Terms and Conditions.
The Company is not responsible for the User’s relationship with any third party regardless of whether the Company mediates services between them and/or the relationship between the User and the Third Party has been specified by the Technological Platform, including Credit Information Societies, Commission Agents, Collectors, Financial or Credit Institutions or Service Providers. The Payment made by the User may only be used for the means indicated by the Company.
The User acknowledges that the Company is not part of the relationship that exists between the User and any Third Party
The Company reserves the right to include and provide additional services, which may include, but are not limited to, advertisements, promotions and calls that are of interest to Users.
The payment, credit information review or bank transfer platforms are independent from the Company and their purpose is to facilitate a safe and agile transaction for Users. Any query or incident should be addressed directly to the payment platforms applicable to the Technological Platform and authorized by the Company, which does not assume any responsibility derived from the operation or use of the payment platforms.
The User agrees to comply with their respective obligations in the case of cancellations, claims and/or legal controversy, Users agree to remove, keep in peace and keep out of any type of legal action and/or any claim, to the Company, releasing it from any responsibility derived from these circumstances.
The Company will support and provide its services to Users for the resolution of conflicts.
- USER ACCOUNTS
Company may, at its sole discretion, provide Users with access to restricted portions of this Technology Platform, including, without limitation, one or more User accounts where specific customer information and services may be provided and/or obtained.
Users entering such locations may be subject to additional Terms and Conditions as specified in connection with the services provided. Users with service accounts are solely responsible for preserving the confidentiality of all access information, User account information and all actions or omissions related to said account, for which, at all times, the User is solely responsible and final to keep secret your access codes with which you have access to the Technological Platform.
- DELIVERY IF CONTENTS.
In the event that a User submits digital images or other content, including without limitation; all photographs, illustrations, graphics and text (collectively, “Materials”) to the Company through the Technology Platform, the following terms will apply:
The User may only send to the Company, through the Technological Platform and/or by any other electronic means, Materials of which they own all the intellectual property rights. In other words, if a User sends a digital image to the Company, the User must own all the rights to said image or the User must have the authorization of the person who owns such rights.
- THIRD PARTIES
Users’ wireless telephone service providers, the manufacturers and vendors of the mobile devices on which the User downloads, installs, uses or accesses the Technological Platform, the creator of the operating system for the Users’ mobile devices and the operator of any app store or similar services through which users obtain the Technology Platform, if any, (collectively, “Third Parties”) are not party to these Terms and Conditions and are not the owner or controller of the Technology Platform. Third Parties do not provide any warranty in relation to the Technology Platform. They are not responsible for the maintenance or other technical support services of the Technological Platform and will not be responsible for any other claim, loss, imputation of responsibilities, damages, costs or expenses related to the Technological Platform.
- UPDATES AND MAINTENANCE OF MOBILE APPLICATION.
La The Company may request Users to update their version of the Technology Platform at any time. Although every effort will be made to preserve Users’ personal settings and preferences, there will still be a chance that they may be lost. The Company will be responsible for all maintenance or technical support of the Technology Platform.
- WIRELESS COVERAGE PROBLEMS AND DISABLING FUNCTIONS
When attempting to carry out a transaction on the Technology Platform, the wireless connection may be interrupted or a function may be disabled. In the event that this occurs, Users must verify the status of the transaction that has been attempted as soon as they enter an area with wireless coverage or have access to a computer. Users may also contact a Company customer service representative.
- LIMITED LIABILITY
The third parties, the Company and its parent and affiliated companies, together with their respective officers, managers, personnel, employees and representatives (collectively referred to as the “Released Parties”) shall not be liable or subject to legal action, and hereby The User waives any claim, demand, imputation of responsibilities, legal cause, lawsuit, claim for damages, due to, among others, direct, indirect, accidental, incidental, derivative, circumstantial, extraordinary, special or punitive damages of any nature with respect to this Technology Platform (including the products, services and content of the Released Parties), even when the Released Parties have been advised of the possibility of such damages. The only recourse of the Users before such claims, lawsuits, imputation of responsibilities, legal causes, complaints or claims for damages and damages is to end the use of this Technological Platform.
The use of this Technology Platform implies the electronic transmission of information through the networks of the wireless service provider. Since the Company does not operate or control the wireless networks used to access the Technology Platform, the Company is not responsible for the privacy or security of wireless data transmissions. Users should use reputable service providers and check with their wireless service provider for information regarding their privacy and security practices.
In order to offer you a more personalized and responsible service, we store information about how you use this website. This is done through a small text file called a cookie. Cookies contain small amounts of information and are downloaded to your computer or other device by a server on this website. Your browser sends these cookies back to this website on each subsequent visit so that it can recognize you and remember things like user preferences. You can find more detailed information about cookies and how they work at http://www.aboutcookies.org
We may use third party service providers to monitor and analyze the use of our service, such as:
The Company may use third-party service providers to display advertisements such as:
Google AdWords: The Google AdWords remarketing service is provided by Google Inc. The User can opt out of the use of Google Analytics for Display Advertising and personalize Google Display Network ads by visiting the Google Ads Settings web page: http ://www.google.com/settings/ads. Google also recommends installing the Google Analytics Opt-out browser add-on https://tools.google.com/dlpage/gaoptout. The Google Analytics Opt-out browser add-on provides visitors with the ability to prevent their data from being collected and used by Google Analytics.
For more information about Google’s privacy practices, please visit the Google Privacy Terms web page: http://www.google.com/intl/en/policies/privacy/
Facebook: The Company may use the Facebook re-marketing service that is provided by Facebook Inc. The User may opt out of Facebook’s interest-based advertising by following the following instructions from Facebook https://www.facebook.com /help/568137493302217. Facebook adheres to the Self-Regulatory Principles for Online Behavioral Advertising established by the Digital Advertising Alliance. You can also opt out of Facebook and other participating companies through the Digital Advertising Alliance in the United States. http://www.aboutads.info/choices/, the Digital Advertising Alliance of Canada in Canada http://youradchoices.ca/ or the European Interactive Digital Advertising Alliance in Europe http://www.youronlinechoices.eu/, or opt out using your mobile device settings. For more information on Facebook’s privacy practices, visit Facebook’s Data Policies: https://www.facebook.com/privacy/explanation
- RELEASE OF LIABILITY
The User will have access to the other classes taught by the other Users, for this purpose, they are obliged to respect the ownership of the content and the identity of the User who teaches them, at no time can the User abuse this opening to promote, air or use in any scenario the classes taught by another User except to see their development and consider the style to implement it in their own. The Company is released from responsibility regarding the misuse of the classes taught by other Users.
The Company will only provide the access service to the Technological Platform and is not responsible for the use and/or information that users provide through the Technological Platform. Users will hold harmless and exonerate the Released Parties from all claims, demands, civil liability, legal action, complaint or damages (including reasonable attorneys’ fees and expenses) arising as a result of the use that said Users make of the Technology Platform (including our products, services and Content), including, without limitation, incorrect information, content or delivery of the Technology Platform, or of the products and services of the Company or of third parties. Company reserves the right, at its own expense, to assume the exclusive defense and control of any matter subject to Users’ release of liability, but doing so does not relieve Users of their liability release obligations.
- DIVISIBILITY AND SURVIVAL
If any clause of these Terms and Conditions is found to be invalid, null or unenforceable, the remaining clauses will still retain their full validity and the invalid, null or unenforceable clause will be considered modified in such a way that it is valid and applicable to the fullest extent permitted. by the law.
- APPLICABLE LAW AND JURISDICTION.
For the interpretation, compliance and execution of these Terms and Conditions of Use and Privacy, the User agrees that the laws of the United States of America or Mexico will be applicable, as the case may be, expressly waiving any other jurisdiction or jurisdiction that may correspond to them due to their present or future domiciles or for any other cause.
- CANCELLATION AND RETURN POLICIES
When the collection process, either through the RICAPP application or through the different payment options is in the restaurant, it is a process that occurs once the end user satisfactorily receives their order. Due to this, returns or cancellations are not managed once the payment has been processed. All orders that are generated through the scanning of QR codes located on the restaurant tables, in case the order does not meet the specifications that are indicated in the menu or finds any anomaly, the diner through the application, You can generate a call to the restaurant waiter to give visibility to any situation.
In the event that the order has been generated through home delivery, the customer must make the claim, once the order has been received, entering the support portal within the application or web and reporting the incident. RiceApp staff will review the claim and, if applicable, issue a full refund.
In case of returning a physical product, RiceApp will send the delivery person for the product to be returned to the store and once the conditions have been verified, it will make the full refund
- QUESTIONS AND ANSWERS
Users who have any questions or concerns about the Terms and Conditions for Mobile Applications can contact them in the corresponding section in relation to this Technological Platform.
Last revision: January 25, 2023.